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Shipping & Returns

ORDER PROCESSING

Beautifully handcrafted pieces take time to create. It is currently taking us about 3-7 business days to make your order plus shipping time. 
During the holiday season, average days to process an order may increase depending on volume.

 

SHIPPING POLICY

Domestic Orders (US) 

Standard shipping within the continental US is through USPS.  

 

International Orders

When you place an order, we USPS first class mail.  This can take 10-18 business for your package to arrive after it is shipped.  When traveling across a border, packages occasionally get held up at customs. We do NOT have any control over this, it's in the hands of your country's customs officials. When checking the tracking number, items will appear stuck at customs until they are delivered, this is normal.  

Note: All import taxes, duties and related customs fees that may be charged once the package arrives at the destination country are the responsibility of the Purchase/Customer and will not be covered by The Silver Wren.  Please check with local customs prior to ordering.

Order Tracking

Tracking numbers are provided for all orders via an after purchase email from The Silver Wren.  For an update on your order status, you can visit the USPS Website and enter your tracking number provided to you in the Confirmation Purchase Email.

Estimated Shipping Times

In addition to the Order Processing time, typical Delivery Times are as follows:

 Shipping Zone Estimated Delivery Time
USA Up to 4- 6 business days 
Canada Up to 10 - 14 business days
Europe Up to 14 - 18 business days
Australia Up to 14 - 18 business days

 

RETURNS
We accept unworn/unpersonalized returns and/or exchanges within 7 days of when your package was delivered, with the following exceptions:
- Returns are NOT accepted on personalized pieces, unless we made an error.
- For custom orders, returns are handled on an item-by-item basis.
- Earrings are non-returnable.

Please contact us for a return: thesilverwren [!at] gmail.com.
- Do NOT just send it back.
- Please pack the item carefully.
- If it arrives in a tangled mess, we will be very sad!
- Returns will process in approximately 2-3 weeks.

For returns, we refund the purchase price minus a 5% restocking fee.
We do not refund shipping costs.