ALA CARTE- Add another charm - The Silver Wren

$4.00



This is a special Listing to add a charm to an already purchased necklace:
This service is for buyers that have previously purchased or currently own a Silver Wren necklace.

We will look up your old order to match you charm with previously purchased design and direct you to the appropriate price point item from the drop down menu.

Please leave in the checkout box:
1. Name on previous order
2. Customizing of new charm

-Charms are hand stamped & finished in our Arizona studio.


:::::::::::♥Please read my POLICIES for important information before you purchase♥:::::::::::
http://www.etsy.com/shop/thesilverwren/policy

All designs & content © .......The Silver Wren......

Thanks so much!

Payments

We securely accept all major Credit Cards and Pay Pal.

Credit Cards are also welcomed through Pay Pal, you can pay with your credit card without having to sign up for an account. You can checkout as a guest with paypal by selecting the "don't have an account" option.

Shipping from United States

Orders take 5-10 business days to handcraft with love before shipping!!

USPS First Class Shipping is $4.25.
Ships with delivery confirmation and usually takes 3-5 days for delivery after the order is shipped, however it can take longer during the Holidays.

Larger orders of 5 or more items can take 6-13 days before shipping.


UPGRADES & RUSH production for the US select at checkout

USPS Priority Shipping is $14.25.
Orders ship in 1-2 business days to handcraft.
Ships with delivery confirmation and usually takes 2-3 days for delivery after the order is shipped. Priority delivery is not guaranteed by USPS.

USPS Express Shipping is $34.25.
Orders ship in 1-2 business days to handcraft.
Ships with delivery confirmation and takes 1-2 days for delivery after the order is shipped. Express delivery is guaranteed by USPS.

You can upgrade shipping at checkout.

USPS International First Class Mail to most places. This ranges from $10.50 to $13.50 and takes 2 to 3 weeks or longer after the item is shipped.

Some countries require an additional customs duty or tax, please check with your country. This is the buyers responsibility, charges are usually collected upon delivery or when you pick up the package at the postal office. Purchases cannot be marked as gift even if they are shipping to the gift recipient.

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 21 days of delivery

Request a cancellation within: 24 hours of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Questions about your order?

Please contact me if you have any problems with your order.

Returns and exchange details

Our jewelry is handcrafted and personalized just for you, some designs are not eligible for returns.

All returns have a 15% restocking fee and the buyer is responsible for return shipping costs.

PERSONALIZED:
Hand stamped items are custom made just for you and are not eligible for return.

NON-PERSONALIZED:
Refunded if in new and unworn condition within 21 days of purchase for non-personalized pieces.

EARRINGS:
Due to hygienic reasons, earrings are not eligible for returns.

ORDER NOT CORRECT?
We understand sometimes things can go wrong with your order, if we have made a mistake, please let us know within 7 days of receipt and we are happy to make it right!

REPAIRS:
We hope you never need a repair on a design purchased from our shop, but if you do let us know and we can work with you. Repairs older than 60 days of purchase may require a small fee.

TOO SHORT?
If your necklace arrives and it is too short, there are two options.
1. Purchase an extender in our shop for a small fee, it can be used on all of your necklaces.
2. Return the necklace to our shop within 21 days of receipt and we can replace the chain. Please be sure to include your name, new length and return address.

NOT DELIVERED?
We ship all orders USPS, if your package shows delivered and is not in your mailbox please give your package a little more time to show up, these usually do find their way to you.
Report to us packages that are 14 days or older from the last scan. We are happy to file a lost mail report with USPS and work with you, refunds are not available.

Additional

♥ all necklaces come gift packaged

I will gladly send your purchase to another address if it is a gift, use the shipping address at checkout for the location you would like the necklace to be sent. All orders come gift packaged and we never include invoices in orders as a lot of the orders are gifts.

Please only use a polishing cloth to clean your Silver Wren Jewelry. Other methods such as liquid cleaners can damage finishes.

:::Frequent questions:::

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How do I leave my personalized details for an order?
Once item(s) are added to your cart start the checkout process, there is a message box to leave us a note right before you submit your order.

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How do I rush and order

Please purchase upgraded shipping at checkout. See our shipping section for details on shipping times.

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∙ PRODUCTION TIMES ∙

Each design is handcrafted to order, please check the shipping & policies for our current timeline.
This does not include the shipping time for delivery.

Faster shipping & production times are available at checkout.

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∙ What is gold filled? ∙

Gold filled jewelry is beautiful long lasting material, it is very durable and will not chip or turn colors. With proper care it can last many years. It is also safe for those with metal allergies.

∙ About sterling silver? ∙

All solid sterling silver does tarnish over time we include a sterling polish pad in your box that will wipe tarnish away. Wearing your silver often can help keep it clean.

∙ About rose gold filled? ∙

Rose gold filled does have a slight nickel barrier on the chain under the rose finish. A nickel free rose gold version is available upon request. The silver and gold versions do not contain and nickel.


HANG OUT WITH US
•INSTAGRAM -https://instagram.com/thesilverwren
•FACEBOOK - https://www.facebook.com/thesilverwren
•PINTEREST - https://www.pinterest.com/thesilverwren/

All designs & content © .......The Silver Wren......

Easy communication and beautiful necklace and packaging. I would definitely order from The Silver Wren again!


Beautifully made. Great shop, would recommend.


Beautiful necklace. Superb customer service. This shop went above and beyond to help me with a custom item for my mother’s 80 th birthday. I can’t say thank you enough.



The grandmas love their new charm for their necklaces! This is my second purchase from The Silver Wren, and certainly not my last. High quality product, high quality customer service, fast shipping... super shop all around! Highly recommend!


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